Authorization must be received prior to shipment of any return. All returns must
be packaged in a manner to guard against damage.
SHIPPING ERRORS BY AEP
If incorrect parts are shipped by AEP, the customer should report the discrepancy
immediately to AEP. The report must be made within five (5) working days after
receipt. Upon authorization,
parts should be returned prepaid with a packing list. The return number should
be noted on the package. All returns must be packaged in a manner to guard against
PARTS ORDERED IN ERROR BY CUSTOMER
A return request must be submitted to the AEP within thirty (30) days of shipment.
active stock parts will be accepted. Upon receipt of authorization, parts must
be shipped prepaid with a packing list. The return number must be noted on package.
All returns must be packaged in a manner to guard against damage.
ALL RETURNS ARE SUBJECT TO A 25% RESTOCKING CHARGE
After receipt and final inspection of the parts, credit will be issued at the
original invoice price, less a 25% restocking charge. If the original invoice
is not provided, AEP Parts Department will determine the credit amount.
ANY RETURN NOT SHIPPED PREPAID FREIGHT WILL BE REFUSED
PARTS UNACCEPTABLE FOR RETURN
The following types of parts will not be accepted for return:
Parts not originally ordered from AEP
Any electrical item, for example Joysticks, control boxes, relays, switches
etc.. SO PLEASE MAKE SURE YOU ODER THE CORRECT PART NUMBER
Any part that will not meet AEP’s quality specification, and are not in
new, resalable condition
Parts purchased prior to the past 30 day. Period
Parts purchased through special price agreement
Parts with limited shelf life
If sold as packs or kits any broken or less than full pack
Any non-current or non-standard Parts
Item with extended net value of less than $50.00
TO OBTAIN AN RMA NUMBER PLEASE SEND AN EMAIL TO THE LINK BELOW